Apple Certified Support Professional 2025 – 400 Free Practice Questions to Pass the Exam

Putting the device in recovery mode is a crucial step when troubleshooting upgrade issues on an iPad. When in recovery mode, the device communicates with iTunes or Finder, allowing for significant operations like restoring the operating system. This process effectively reinstalls the iOS, which can resolve various software issues that prevent the upgrade from completing successfully.

Restoring the system in recovery mode can help in circumstances where the iPad is unresponsive, stuck during an update, or experiencing severe software glitches. This mode ensures that the iOS can be reinstalled fresh, potentially eliminating problematic software or corrupted files that might be causing the upgrade problems.

While other options mention installation of older software, resetting user settings, and improving camera performance, these are not the primary functions of recovery mode. Recovery mode specifically focuses on system restoration and troubleshooting the device's operating system rather than addressing user settings or hardware performance issues like the camera.