Apple Certified Support Professional 2026 – 400 Free Practice Questions to Pass the Exam

Marking the device as lost and submitting a claim is the appropriate action when a device covered under AppleCare+ with Theft and Loss goes missing. This option ensures that you take immediate steps to protect your personal information and inform Apple of the situation. When a device is marked as lost, it locks the device so that it cannot be accessed by anyone else, safeguarding your data.

Additionally, submitting a claim initiates the process for potential compensation or replacement of the device, depending on the terms of your AppleCare+ coverage. This dual approach not only addresses the immediate concern of securing your data but also sets in motion the steps needed to recover or replace the lost device.

Other choices may not properly address the crucial steps needed when a device is missing. For instance, resetting the device without marking it as lost could expose personal information to those who find it. Removing it from your account could lead to complications in claiming a replacement, and simply contacting Apple Support without the initial steps might delay the process unnecessarily.