Apple Certified Support Professional 2025 – 400 Free Practice Questions to Pass the Exam

The correct approach regarding Apple’s policy on assisting with passcode removal after the owner's death hinges on the principle of data security and encryption. A device's passcode serves as a critical security measure designed to protect user data from unauthorized access. Even in circumstances such as the death of the owner, Apple maintains its commitment to privacy and security, which is encapsulated in its encryption standards.

Passcode encryption ensures that the data on the device remains secure and inaccessible without the proper credentials. Apple emphasizes user privacy and is unable to bypass these encryption protocols, regardless of the situation. Therefore, assistance in removing a passcode lock after the owner’s death would not be provided.

This approach underscores Apple’s dedication to safeguarding user data and maintaining trust by ensuring that sensitive information cannot be accessed without proper authorization, which directly relates to the prevention of unauthorized access even in tragic circumstances.